MahmadMunaf Kapadia
42-14 Union St. Apt 4E
Flushing, NY 11355
Phones: (718) 451-6797 OR (718) 885-5781
Email: mahmadmunaf@yahoo.com
Objective:
To obtain a position in which I can utilize my skills and experience to contribute to the company's growth.
Work History:
July 06 - Current
Northrop Grumman Enterprise Management Service Corp
CIS Application Support Center - Bronx, NY
Fingerprint Technician
- Performs Biometrics processing to include 10 prints, electronic photographs, electronic signatures and press print.
- Responsible for tracking processing time for each applicant.
- Demonstrates familiarity with terminology of work environment, knowledge, and understanding of USCIS basic immigration paperwork and procedures.
- Reviews immigration and biometrics documentation.
- Ensures all documentation is complete and in the appropriate order.
Dec 05 - Current
Time Warner Cable - New York, NY
Customer Service Representative
- Working at call center answering customers calls and resolving service & billing related issues.
- Promoting company products.
- Assure customer satisfaction and maintain quality.
Sep 98 - Nov 04
RCN Telecom - New York, NY
Customer Maintenance Specialist 2
- Analyzed customer’s telephone orders and placed transaction via the Internet to appropriate vendor.
- Processed customer’s transactions as pre-call activities, cancellations and re-scheduling of orders.
- Researched inquires and resolved complaints in a timely manner.
- Auditing sales order and maintaining quality.
Jun 96 - Jun 98
MRZ Variety Store - New York, NY
Owner/Manager
- Operated managed, ordered supplies and kept inventory.
- Negotiated with vendors regarding to prices and inventory.
- Facilitated sales through personal contact with all clients.
Apr 94 - Aug 96
D F King And Co. - New York, NY
Tele Sales Representative
- Out bound calling to prospects, customer lists and leads generated from other marketing activities.
- Processing items for mailing. Perform data entry.
- Utilized customer service skills to overcome any outstanding issues.
Education:
Aug 75- Nov 78
Polytechnic College Valsad, Gujarat, India
CERTIFICATIONS:
New York Real Estate Institute, New York, NY
November 2007
Salesperson Course, Passed DOS exam & School exam
Skills:
- Fluent in English, Hindi, Gujarati, and Urdu.
- Strong negotiation and interpersonal skills.
- Computer Literate.
- Knowledge of Microsoft Office, Words, Excel, Access, and Lotus Notes.
- Possess a clean driving record
References: Available upon request.
